Ald1 Privacy Policy — User Information Protection
Ald1 takes the protection of your personal data seriously. This document clearly outlines how we collect, use, store, and protect your information as a user of our platform.
Effective Date: 1 January 2026
What information does ald1 collect from users?
When you register and use the ald1 platform, we collect certain categories of information to ensure our services are delivered smoothly, securely, and in compliance with applicable laws in Malaysia.
Account and identity information
This includes your full name, date of birth, Malaysian identity card number or passport number, email address, and mobile phone number provided during registration or profile updates. This information is required to verify your identity and confirm that your account is legitimate.
Payment and transaction information
Ald1 records transaction details in MYR (RM), including deposits, withdrawals, balances, and financial activity history. Bank account numbers and digital wallet details are not stored directly — payment processing is handled through secure, registered payment providers.
Device and browser information
We collect technical information such as IP address, device type, operating system, browser type, screen resolution, and general location (state) for security, fraud detection, and user experience improvement purposes.
Usage and behavioural data
This includes pages visited, games played, session duration, login frequency, and interactions with platform features. This data helps us understand how users engage with ald1 for the purpose of continuous improvement.
Cookies and tracking technologies
The ald1 platform uses cookies and similar technologies to maintain login sessions, remember user preferences, and analyse traffic. You can manage cookie settings through your browser, though disabling cookies may affect the functionality of certain platform features.
How is your information used?
All information collected by ald1 is used solely for legitimate purposes related to the operation of the platform. We do not sell or rent users' personal information to any third party for marketing purposes.
- Operations and account management: Allowing you to log in, manage your balance, make deposits and withdrawals in MYR, and access all platform features.
- Identity verification and compliance: Meeting KYC (Know Your Customer) requirements and complying with Malaysian laws on anti-money laundering.
- Security and fraud prevention: Detecting suspicious activity, protecting accounts from unauthorised access, and maintaining transaction integrity.
- Service communications: Sending important notifications regarding your account, transactions, policy updates, or security alerts via email or message.
- Platform improvement: Analysing usage patterns to improve the interface, performance, and overall experience for users in Malaysia.
- Customer support: Enabling ald1's support team to assist you in resolving issues efficiently based on your account history.
How does ald1 store and protect your data?
Ald1 employs multiple layers of technical and organisational security to protect users' personal information from unauthorised access, loss, alteration, or unintended disclosure.
Encryption and technical protection
All sensitive data is stored in encrypted form using industry-standard protection technology. The connection between your device and ald1's servers is secured via HTTPS protocol, ensuring data cannot be intercepted in transit.
Internal access controls
Only ald1 staff who require access to user information in the course of their duties are authorised to do so. All access is logged and continuously monitored. Staff are bound by strict confidentiality agreements.
Data retention period
Active account information is retained for as long as your account remains active. Following account closure, certain records may be kept for a period required under Malaysian law for audit and compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
Is your information shared with any third parties?
Ald1 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where information sharing may occur:
- Trusted service providers: Payment processors, cloud service providers, and security solution vendors working on behalf of ald1 are bound by strict data protection agreements and are not permitted to use your information for any other purpose.
- Legal requirements: ald1 may disclose information to Malaysian authorities such as the police, courts, or regulatory bodies where required by a valid court order or applicable law.
- Fraud prevention: In cases involving suspected fraud or illegal activity, ald1 may share information with relevant financial institutions or law enforcement agencies.
Our commitment: Any data sharing is carried out strictly on a need-to basis and is always subject to adequate legal safeguards. ald1 never sells user data.
Your rights as a user and how to contact us
As an ald1 user, you have certain rights over your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to making it easy for you to exercise these rights.
Right to access
You have the right to request a copy of the personal information we hold about you. Simply email our team and we'll process your request within 14 business days.
Right to rectification
If you find any inaccurate or outdated information in your account, you can update it directly through your profile settings or contact ald1 support for assistance.
Right to erasure and withdrawal of consent
You may request the deletion of your account and personal data. Please note that certain deletions may be restricted by legal requirements, such as financial record retention obligations. ald1 will inform you of any such limitations before proceeding with the deletion.
Changes to this Privacy Policy
Ald1 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated effective date will be shown at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the latest version of this policy.
How to contact us about privacy
For any enquiries, requests, or complaints relating to this Privacy Policy or how we handle your data, please contact the ald1 team via:
- Email: [email protected]
- Page Frequently Asked Questions for quick answers to common questions
We aim to respond to all privacy-related enquiries within 7 business days.
Have more questions about your account or privacy?
Check the FAQ section for quick answers, or log in to manage your ald1 account privacy settings directly.